Call Center Officer Jobs Karachi and Multan in Meezan Bank

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Company Name: Meezan Bank

Meezan Bank is Pakistan’s preeminent bank and the first and biggest Islamic bank, is a publicly listed company with having a paid-up capital of Rs. 17.91 billion. More, it is one of the fastest rising financial institutions in the banking industry of the nation. With its Vision of founding ‘Islamic banking as first choice of banking …’ – the First Islamic Bank begun operations in 2002, after presence issued the first-ever Islamic commercial banking license by the State Bank of Pakistan (SBP).

The Bank offers a wide-ranging variety of Islamic banking products and services via a retail banking network of more than 1000 branches exist in more than 300 cities within the country. Supported by a state-of-the art T-24 essential banking system, the branch network is supported by 24/7 banking services that comprise more than 950 ATMs, MasterCard Debit and VISA cards, Internet Banking, SMS Banking facility, Mobile Application and a Call Center.

The Bank functions strictly under the values and principles of Islamic Shariah and is well-recognized for its product improvement competence, advisory services and Islamic banking research. In order to make certain strict Shariah-compliance in all its products and services, the Bank has built a specific Shariah Compliance and Product Development department that functions under the direction of the Bank’s in-house Resident Shariah Board Member and a Shariah Board including of internationally well-known Shariah scholars.

Posted Date:

June 21, 2024

Category/Sector:

Banking Sector

Job Duties/Responsibilities:

Reply quickly and professionally to client concerns and inquiries through, email, chat channels and phone.
Competently and correctly resolve client matters, comprising but not limited to technical difficulties, account inquiries, and transaction disputes.
Instruct and inform customers regarding the bank’s products and services, encouraging cross-selling and upselling prospects when the time is an appropriate.
Support clients with account maintenance responsibilities such as address changes, password resets, and account updates.
Make sure all communications and dealings obey with bank rules, dealings, and regulatory strategies.
Perform or exceed recognized performance metrics, including response time, customer satisfaction and call quality.
Stay knowledgeable regarding the bank’s products, services, and industry movements to deliver up-to-date statistics toward customers.
Cooperate with team members and other bank departments to resolve difficult customer matters and progress complete customer service.
Offer feedback and awareness to management about common customer matters and potential procedure enhancements.

Eligibility Criteria:

Require Fresh candidates (candidates with experience may also apply).
At least have Minimum Bachelor’s degree from a reputable university recognized by HEC.
Must have Qualification in Islamic Finance will be preferred.
Age Up to 30 years.
Outstanding communication skills, both verbal (fluent in Urdu & English) and written.
Decent interpersonal skills.
Proficient of multitasking and working under pressure.
Endurance and readiness to work flexible hours, including weekends.
Robust analytical skills and problem-solving.
2 years age relaxation for the following applicants:
- Hafiz-E-Quran.
- Those who have completed their Dars-e-Nizami or Shahadat UI Alamiyah and possess an HEC equivalency letter.
- Differently-abled persons.

Salary:

Bank agreement.
Market competitive salary with shift allowances.
Chances for professional progression and improvement.
Performance-based bonuses and Annual increments.
Health and Life Takaful coverage, and more

Department:

Call Center

Location:

Karachi & Multan

Job-type:

Full-Time

How to Apply:

Interested candidates can apply through Click here.

What does Job Meaning?

Job is considered to be the most common activity in the world. Although, it is the way to perform task against getting payment to meet expense to their survival. More, it can be understood through employee and employer perspective. Employee is the person who is liable to perform task allocated by the employer at the time of agreement of employment in exchange an employee collects wages, salary, and other reward as their income. Although, Jobs includes varieties and diversification in term of blue collar and white collar jobs. Further, Multiple Jobs available in different industries includes Manufactory, IT Services, Wholesale, Retail, Consulting, Healthcare, Education, Finance, Accounts, etc. More, Jobs type may be involve permanent, temporary and contract with full-time or part-time which will be decide by mutual consent of both parties. On the other hand, Jobs have advantages and disadvantages respectively. Moreover, below are mentioned some most significant advantages and disadvantages of jobs.

Some Are The Important Job Advantages:

Following are the important Job advantages:

Skills Growth:

Skills growth playing pivotal role in your Job because job have teach and prepare you with great skills and learning through experience, mentorship etc. More, job entails countless opportunities to grow, sharp, excel and develop your exceptional skills which can be beneficial for professional career growth. Experience and mentorship are the great source to develop your skills through it.

Social Communication:

Job offers countless opportunities includes interact with subordinates, create professional networks among other employees, exchange your business cards among employees and build social connections helps to enhance and advance your career far beyond the expectations. As an employees, individual has to work together to achieve a common missions of companies.

Organized Routine:

Jobs builds structured routine which makes you punctual and teaches work life balance. Although, it is easy to maintain balanced in your work and life. Jobs align employee in such way to reach office on time, perform duties & responsibilities on time, appear in meetings before time and leave office on time to spend time family.

Financial Solidity:

Jobs makes you capable of generating income to maintain financial stability as well as security. Moreover, Jobs provides receiving salary on time which impacts to reduce dues for the employee although salary ranges are directly effects your financial stability because as much as high salary employee you are so more financial stability to maintain.

Gains in Job:

Benefits plays significant role in employee life. Further, Jobs provides many benefits such as bonuses, paid leaves, health insurance, spouse insurance, provident fund, gratuity, retirement plans, annual leaves, and yearly promotions but most of the benefits relay on your designation because in many companies benefits categorized by the designations or positions of employees in their companies such as manager benefits more better than assistant manager.

Career Development:

Every job come up with the great responsibility. Further, Job entails many chances of opportunities for career growth effected by promotions as employee performance. More, career progression process depend on the companies’ policies but most of the companies promote their employees on annual basis or there are rare chances of getting promotion if the company is able find right candidate for their current position so this case junior level position employees get promotion before the end of the year.

Some Are The Important Job Dis-Advantages:

Following are the important job disadvantages:

Lack of Interest:

This type of disadvantage is the most common factor in the industry. Further, some jobs aren’t excite employee and aren’t close to an individual’s interest, morals and ethics which type of job create lack of interest and happiness with the job. In Pakistan, it actually common practice perform by the many graduates due their lack of guidance, their university reputation, individual background etc. Although, even you a get job but you aren’t satisfied because of low salary but your expense are much higher than offered salary. As Saying, you can’t enjoy your job until or unless you love your job because if you like your job it will be the feeling flying over the moon and you are sure to deliver best effort you can offer.

Job Uncertainty:

Job uncertainty impact individual life effectively specially in the time of economic crises. Moreover, many employee are losing their jobs without any prior notice along not getting paid on time. Therefore, it create adverse effect over employee mental health during economic crises and it is difficult to jump on over other job immediately when jobs aren’t available easily.

Restricted Creativity:

It is considered to be the major issue in job market. More, some jobs contains strict processes, techniques and protocols which can restrain employee creativity. Further, it happens due to envy, office politics, referral employee, and manager pressure. However, this type of office culture exist and maintain by the abundance of companies in every industry even well reputed companies exploit this paradigm over employees.

Manipulative Pressure Task:

It creates employee life extremely terrible due to unbalance life, unstable mental health and insensitive health issues. Further, it is mostly in different industries for employee to find peace but rare to find out because burden to complete the task on time whether to spend time till late night in office with or without taking dinner. Although, employee fails to reach objectives makes pressure or working with problematic and tough managers and subordinate can turn happiness into stress.

Workplace Harassment:

Workplace harassment quite common in companies like multinational and local too but they are struggling to solve this issue because it’s hard to tackle. Moreover, it is performed and done by upper management or important position holders such as executive, managers, directors, chief financial officer, chief executive officer, chief operating officer, chief technology officer etc. Although, it happens due to they are willing to hold and control employee those who are working for them especially female employees suffer this a lot in any industry all around the world. Sometimes, harassment convert more severe in case of female employee by employer such as manager demand special favor to increase female employee appraisal even she deserves it but won’t get it. That’s why most of companies are losing their valuable and precious assets due harassment culture in workplace.